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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 2

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 3

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 4

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 5

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
What should be done FIRST when designing a customer journey?

A. Creating a feedback loop for customer input
B. Mapping the technical requirements for service delivery
C. Identifying potential risks to the journey
D. Defining the desired outcome and the value proposition

Answer: D

NEW QUESTION # 54
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization.
Which behaviours from safety culture would allow this manager to increase innovation and retain more staff?
1. Focus on inclusion and ignore toxic relationships
2. Treat failures as improvement opportunities
3. Encourage continual organizational learning
4. Encourage collaboration and discourage conflict

A. 1 and 2
B. 3 and 4
C. 2 and 3
D. 1 and 4

Answer: C

NEW QUESTION # 55
A service provider analyzes how the amount of work done by different user groups varies over time. What is this information BEST used for?

A. To identify inefficiencies in service delivery
B. To prioritize resources for the most active user groups
C. To forecast the costs of delivering services
D. To plan how to influence and support demand for services

Answer: D

NEW QUESTION # 56
A service provider has recently started providing services to a new client. Surveys have shown that most of the client's staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.
Which is the BEST recommendation to improve the user journey?

A. Implement user feedback loops to improve processes
B. Improve user training materials and methods as part of the 'onboarding' step
C. Increase service desk availability for new users
D. Streamline service delivery to reduce delays in accessing services

Answer: B

NEW QUESTION # 57
An organization works in a highly regulated industry. A new regulation has been introduced that requires additional information to be recorded about users each time the service desk logs an incident in the service logging tool. They want to put controls in place to ensure that the regulation is followed.
Which is the BEST approach?

A. Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity
B. Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations
C. Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity
D. Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested

Answer: B

NEW QUESTION # 58
......

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Roy Clarke Roy Clarke

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