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2025 Marvelous Salesforce B2C-Solution-Architect: Salesforce Certified B2C Solution Architect Valid Test Format

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Salesforce B2C-Solution-Architect Certification is a valuable credential for professionals who work with Salesforce's B2C Commerce Cloud platform. Salesforce Certified B2C Solution Architect certification validates an individual's knowledge and skills as a B2C solution architect, and it can lead to new career opportunities and higher salaries. If you are interested in pursuing this certification, it is recommended that you prepare thoroughly for the Salesforce Certified B2C Solution Architect exam to ensure your success.

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Salesforce B2C-Solution-Architect Certification Exam is tailored to test your knowledge and skills in a range of areas, including commerce cloud architecture, data modeling, integration, and security. B2C-Solution-Architect exam consists of 60 multiple-choice questions and lasts for 105 minutes. The passing score for B2C-Solution-Architect exam is 68%, and the exam fee is $400.

To pass the Salesforce B2C-Solution-Architect exam, you will need to have a deep understanding of the Salesforce B2C Commerce platform, including its architecture, functionality, and integration capabilities. You should also be familiar with various e-commerce best practices, such as customer journey mapping, personalization strategies, and data-driven decision making. Additionally, you will need to demonstrate your ability to translate business requirements into technical solutions and communicate effectively with stakeholders at all levels of the organization. By earning this certification, you will be recognized as an expert in creating exceptional customer experiences that drive business growth and customer loyalty.

Salesforce Certified B2C Solution Architect Sample Questions (Q15-Q20):

NEW QUESTION # 15
A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer Data Platform (CDP) could help them solve their problem.
How should a Solution Architect describe the role of CDP in this context7

A. CDP can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.
B. CDP can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.
C. CDP cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.
D. When CDP is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

Answer: B

Explanation:
CDP is a feature that allows creating a unified and holistic view of the customer across different systems and channels. CDP can use various identifiers, such as email, phone, or social media, to recognize customers as humans and extend existing records related to that human across connected systems, such as B2C Commerce, Service Cloud, and Marketing Cloud. CDP can also assign a consistent Global Party ID to each human, which can be used as a unique identifier across the systems. Reference: https://www.salesforceben.com/the-drip/complete-guide-to-customer-data-platforms-and-salesforce-cdp/

NEW QUESTION # 16
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution?
Choose 2 answers

A. Leads can have detrimental impact on quality of contact records in Sales Cloud
B. Leads are unique contact records in Marketing Cloud
C. Engagement history from the lead record will be natively available for contact record in Marketing Cloud
D. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud

Answer: A,D

NEW QUESTION # 17
A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A. Service agents leverage order line items, shipment, and payment information in Service Cloud.
B. Service agents leverage order cancellation but only with custom development.
C. Service agents leverage products, catalog, and inventory information directly in Service Cloud.
D. Service agents leverage the entire case history inside of B2C Commerce.

Answer: A

Explanation:
This answer is correct because it describes the capabilities of a B2C Commerce and Service Cloud integration with Order Management that can benefit service agents most. By sending order and transaction information to Service Cloud, service agents can have a complete view of the customer's order history, status, and payment details, which can help them provide better service during returns, exchanges, and payments. References:
https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htm&type=5

NEW QUESTION # 18
An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A. Support Processes
B. Assignment Rules
C. Queues
D. Auto Response Rules

Answer: B,C

Explanation:
A support case is a record that tracks a customer's question, problem, feedback, or request for service. A support case can be created manually by a user or automatically by an email, web form, chat, etc. A support case can be assigned to a user or a queue for further action or resolution. To automatically route incoming support cases to the correct team based on their tier level, a Solution Architect should configure the following:
Assignment Rules: Assignment rules are rules that define how to assign cases to users or queues based on certain criteria or conditions. Assignment rules can help automate the case assignment process and ensure that cases are routed to the right people or teams based on their skills, availability, workload, etc.
Queues: Queues are lists of records that need to be worked on by multiple users or teams. Queues can help organize and prioritize workloads and distribute cases among users or teams based on their capacity or expertise.
Option C is incorrect because support processes are processes that define the stages or statuses that a case goes through from creation to closure. Support processes do not affect how cases are assigned to users or queues based on tier level. Option D is incorrect because auto response rules are rules that define how to send automatic email responses to customers when cases are created or updated based on certain criteria or conditions. Auto response rules do not affect how cases are assigned to users or queues based on tier level. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_supporthome.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5

NEW QUESTION # 19
A company wants to integrate B2C Commerce and Marketing Cloud so that customers shopping online can be segmented for marketing campaigns like Abandoned Cart and Post Purchase Journeys.
Which two actions are needed to enable an Abandoned Cart Journey?
Choose 2 answers

A. Integrate product, order, and customer data feeds into Service Cloud objects
B. Implement the Marketing Cloud coilect.js through the storefront by using the Connector's reference implementation
C. Use Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud
D. Integrate product, order, and customer data feeds into Marketing Cloud Data Extensions

Answer: B,D

Explanation:
A is correct because integrating product, order, and customer data feeds into Marketing Cloud Data Extensions is a prerequisite for enabling an Abandoned Cart Journey. Data Extensions are tables that store data in Marketing Cloud and can be used to define audience segments and personalize messages.
D is correct because implementing the Marketing Cloud collect.js through the storefront by using the Connector's reference implementation is a prerequisite for enabling an Abandoned Cart Journey. The collect.js script tracks customer behavior on the storefront and sends data to Marketing Cloud using the Connector cartridge.
B is incorrect because integrating product, order, and customer data feeds into Service Cloud objects is not needed for enabling an Abandoned Cart Journey. Service Cloud objects are used to store data in Service Cloud and can be used to manage customer service cases and interactions.
C is incorrect because using Mulesoft to bring order and customer data feeds from B2C Commerce to Marketing Cloud is not needed for enabling an Abandoned Cart Journey. Mulesoft is a platform that provides integration solutions for various systems and applications.
Reference:
1. https://help.salesforce.com/s/articleView?id=sf.mc_co_data_integration.htm&type=5
2. https://help.salesforce.com/s/articleView?id=sf.mc_co_web_and_mobile_analytics_tracking.htm&type=5

NEW QUESTION # 20
......

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Pete Lee Pete Lee

Biography

Created by MasterStudy 2023 911marketing.tech

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